🛒E-commerce

WhatsApp + Nuvemshop

Nuvemshop on WhatsApp: the order in the chat, carts and Pix recovered, and AI that answers.

Install from the Nuvemshop app store

App published in the official Nuvemshop store

Connects via nativa

The costly mistake

You pay for ads to bring the customer in. When they message on WhatsApp, nobody knows what they bought.

The store knows everything about the order; WhatsApp knows nothing. Your team sits in between, switching tabs, asking for the order number and making the customer wait. Every "one moment, let me check" is a customer cooling off.

Message and reply in one place

The message goes out from CRPRO, and the reply lands in the same conversation, with the order on screen.

Abandoned cart, unpaid Pix, shipped order, a customer who went quiet: the CRPRO flow sends the message and, when the customer replies, your team or the AI answers right there, knowing what they bought. No app sending on one side and a WhatsApp with no history receiving on the other.

The order in the conversation

Payment, shipping, tracking, total spent, average ticket and last purchase in the contact panel.

Sales recovered on WhatsApp

Abandoned carts and unpaid Pix or boleto trigger a flow with the link, the items and the total. If the person has already completed the purchase, the message does not go out.

AI that knows the order

The AI agent looks up the contact’s own orders and answers status, payment and tracking at any hour, handing over to a person when needed.

Campaigns by purchase history

Broadcast audience by last purchase, total spent and number of orders, or only people who never bought.

The whole team on one number

Several people answering, each conversation with an owner, no two replies to the same message.

What came from WhatsApp

Revenue, orders and average ticket from people who got a message before paying, split by flow, campaign and support.

What this integration does

Real use cases — from trigger to action on WhatsApp

1

When…

Customer asks "where is my order?" on WhatsApp

Then…

The AI agent looks up that contact’s order and answers the status and tracking; your team sees the same in the contact panel

2

When…

Cart abandoned in the store

Then…

A flow sends the cart link, the items and the total on WhatsApp

3

When…

Pix or boleto generated and not paid

Then…

After the hours you choose, the flow sends a reminder with the order link; if it is already paid, nothing is sent

4

When…

Order paid, packed, shipped or delivered

Then…

One message per status, with the order number, items, payment method and tracking

5

When…

Order cancelled or payment refunded

Then…

Each one has its own trigger, which fires once per order

6

When…

Customer has not bought in 60 days

Then…

A repurchase flow fires when they reach the period you set

7

When…

Campaign only for customers who spent above an amount

Then…

The broadcast audience filters by total spent, number of orders and date of last purchase

8

When…

Customer bought with another phone

Then…

A manager links the store customer to the contact from the Store tab

9

When…

Customer asks for data deletion (LGPD)

Then…

CRPRO deletes it automatically, at Nuvemshop’s request

Technical setup

How to connect in 3 steps

  1. 1

    Click connect

    In CRPRO, go to Settings → Connections → Nuvemshop and click Connect store.

  2. 2

    Authorize read access

    Nuvemshop asks permission for CRPRO to read customers and orders. Nothing in the store is changed.

  3. 3

    Done

    Past customers and orders are imported, and each new order shows up on the contact instantly. For automatic messages, start from one of the store templates in Automations → Flows.

Total cost

The integration is included in CRPRO's Growth and Scale plans at no extra cost; Start does not include it. The Nuvemshop plan is still billed by Nuvemshop.

Limitations

  • •Read-only: it never creates, changes or cancels orders, nor touches stock or prices
  • •An abandoned cart only becomes a message when the buyer left a phone number at checkout, and not at the minute of abandonment: Nuvemshop publishes the cart a few hours later
  • •On the official WhatsApp API, a message outside the 24-hour window needs a template approved by Meta
  • •For now, stores in Brazil only

When it's worth it

Nuvemshop stores that sell and support customers on WhatsApp and want to recover carts and Pix, announce every order step and answer the customer on the same number, with the order on screen.

Frequently asked questions

How do I integrate Nuvemshop with WhatsApp?▾
Connect the store to CRPRO and authorize read access to customers and orders. CRPRO links each purchase to the WhatsApp contact by the phone or email used at checkout, and your team sees the purchase history inside the conversation, without opening the Nuvemshop admin.
Is the Nuvemshop integration paid separately?▾
No. It is included in CRPRO's Growth and Scale plans.
Does CRPRO change orders or stock in Nuvemshop?▾
No. The app only reads customers and orders. Orders, stock and prices are still managed only in the Nuvemshop admin.
How does the order reach the right contact?▾
Through the phone or email used at checkout. When they do not match, because the customer bought with another number, a manager links the store customer to the contact manually.
Can I send an automatic message when the order is paid or shipped?▾
Yes. In the "Nuvemshop store" trigger of the automations, each status has its own: order created, paid, packed, shipped, delivered and cancelled, payment refunded, abandoned cart, unpaid Pix or boleto and customer who has not bought in a while. The message can include the order number, total, items ({{pedido.itens}}), payment method ({{pedido.pagamento}}), tracking and order link. Each status fires once per order, and past orders imported when connecting never fire.
I already use a repurchase app. Do I need to switch?▾
You do not have to. CRPRO also handles repurchase with the store data: a flow for customers who have not bought in a number of days, a repurchase template after delivery and campaigns with an audience by purchase history. If you prefer to keep your current app, the two work together: the customer’s reply lands in CRPRO, where your team answers with the order on screen.
Does CRPRO recover abandoned carts from Nuvemshop?▾
Yes. Abandoned cart and unpaid Pix or boleto are statuses of the store trigger. The flow sends the cart link, the items and the total on WhatsApp; for Pix or boleto, you choose how many hours to wait, from 1 to 72, and the message carries the order link. If the person completes the purchase first, the message does not go out. Only buyers who left a phone number at checkout are included, and carts from before the flow was published never fire.
Can the AI agent look up the customer’s order?▾
Yes. With the store connected, the AI agent looks up the latest orders of the contact in the conversation, with status, payment, shipping, tracking and link, and answers "where is my order?" on its own. It only sees that contact’s orders: if someone quotes another person’s order number, the AI confirms nothing.
Can I segment a campaign by purchase?▾
Yes. In a broadcast audience, the "Store purchases" block separates people who bought from people who never bought and, among buyers, filters by date of last purchase, total spent and number of orders. It combines with tags and pipeline stage. In automations, the Condition step also splits by purchase: has bought, total spent, number of orders, days since last purchase and product bought.
Are there ready-made flow templates for the store?▾
There are seven, in the flow gallery, for companies with a connected store: payment confirmation, order shipped with tracking, review request after delivery, repurchase 30 days after delivery, order cancelled, abandoned cart and unpaid Pix or boleto. Each one comes with suggested text to get the template approved by Meta, when the line uses the official API.
Does CRPRO show how much I sold through WhatsApp?▾
It does, in the Nuvemshop tab: revenue, orders and average ticket of paid orders from people who got a message from CRPRO before paying, split by flow, campaign and support, over 7, 30 or 90 days. You choose how many days before payment a message counts. Each sale goes to the last message sent, which shows the path the customer took, not proof that the message caused the purchase. It counts new orders, not the history imported when connecting.
Can I tag customers and turn buyers into contacts?▾
Yes, and both options come switched off. In the Nuvemshop tab, under "Store automation", you can tag customers by purchase history (customer, repeat, VIP and inactive, with the thresholds you choose) and create a contact for anyone who buys and is not in CRPRO yet. When you turn tags on, existing buyers are tagged without firing any automation; contact creation only applies to new purchases.
Does it work with the official WhatsApp API and with QR Code?▾
Yes. Purchases sit on the contact, whatever line they use to talk to the business.
Can I install it from the Nuvemshop app store?▾
Yes. CRPRO is published in the Nuvemshop app store. After installing it there, sign in to CRPRO, or create an account, and confirm the company: the import starts on its own.
What happens if I uninstall the app?▾
Nuvemshop asks CRPRO to delete the store data, and it is deleted right away.

Other WhatsApp integrations

CRPRO connects with what you already use — via native integration, webhook or no-code.

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Understand the terms

WhatsApp Business API24-hour windowMeta template (HSM)BSPFull glossary
7 days free

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