WhatsApp + Yampi
Cart left behind on Yampi? CRPRO sends the link on WhatsApp and stops on its own if the person pays. And when the customer replies, the order and the cart are already in the conversation.
nativaThe costly mistake
You pay for ads to bring people to checkout. They give up, and nobody talks to them in the app they actually open.
The recovery email lands in the promotions tab. The customer is on WhatsApp. And when they message with a question about shipping or Pix, your team does not know what was left in the cart or what they bought before.
Follow up without embarrassment
Cart messages only for people who did not pay. Whoever paid gets nothing.
If the order comes in before the message, the message is not sent. And the conversation that starts with the reminder lands in a WhatsApp with a team, history and pipeline, not on a loose number.
Abandoned cart on WhatsApp
The link to finish the purchase, at the time the store chooses, with the products and the total.
Unpaid Pix or boleto
A reminder when the Pix or boleto goes past the hours the store chooses without payment.
The order in the conversation
Payment, shipping, tracking, total spent and last purchase in the contact panel.
Measured recovery
How many carts were contacted, how many paid afterwards and how much came back, on the recovery screen.
What this integration does
Real use cases — from trigger to action on WhatsApp
When…
A customer abandons the cart on Yampi
Then…
An automation sends the link to resume the purchase on WhatsApp, after the delay you choose
When…
The customer pays before the message goes out
Then…
The automation checks the payment and does not send the reminder
When…
Pix or boleto unpaid after a few hours
Then…
An automation sends the reminder with the order link
When…
Customer asks "where is my order?" on WhatsApp
Then…
Your team sees the order, payment, shipping and tracking in the contact panel
When…
Order paid or shipped
Then…
An automation sends the confirmation or the tracking into the conversation
How to connect in 3 steps
- 1
Click connect
In CRPRO, go to Settings → Connections → Yampi and click Connect store.
- 2
Authorize read access
Yampi asks permission for CRPRO to read orders, customers and carts. Nothing in the store is changed.
- 3
Turn on recovery
In automations, create a flow with the abandoned cart trigger and write the message.
Total cost
The integration is included in CRPRO's Growth and Scale plans at no extra cost; Start does not include it. The Yampi plan is still billed by Yampi.
Limitations
- •Under review in the Yampi app store: available to invited companies until it is published
- •Read-only: it never creates, changes or cancels orders, nor touches stock, prices or coupons
- •It does not replace Yampi’s own recovery emails: WhatsApp is one more channel
- •Stores in Brazil only
When it's worth it
Yampi stores that lose sales at checkout and want to reach the customer on WhatsApp, with the team seeing the cart and the orders in the conversation.
Frequently asked questions
How do I integrate Yampi with WhatsApp?▾
Is the Yampi integration paid separately?▾
Does someone who already paid get the cart message?▾
Does CRPRO change orders or stock in Yampi?▾
Does it replace Yampi’s recovery emails?▾
Does it work with the official WhatsApp API and with QR Code?▾
What happens if I disconnect the store?▾
Other WhatsApp integrations
CRPRO connects with what you already use — via native integration, webhook or no-code.
Ready to connect Yampi to WhatsApp?
Get started with CRPRO and set up this integration in hours, not days. Our support team helps with setup.
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