One WhatsApp shared inbox for your whole team
Multi-agent WhatsApp support means several people on the team answer customers from the same number, each with their own login. On CRPRO, the number connects through Meta's official API or by QR code, new conversations arrive through a queue, round-robin or to whoever has the fewest open chats, and every conversation has an owner.
Work together on the same WhatsApp number while keeping conversations, owners and sales opportunities organised. If your business uses several numbers, choose a plan with the connections you need.
- Connect your business WhatsApp number through Meta's official API or by QR code.
- Invite the team: each agent signs in with their own login, with no charge per person.
- Choose how new conversations arrive: queue, round-robin or to whoever has the fewest chats.
- Take, transfer and close: every conversation has an owner and the history stays with the contact.
When your team needs a customer service hub
- 1
Two people reply to the same customer because nobody knows who owns the conversation.
- 2
Salespeople search old messages to find the next step in a deal.
- 3
Sales and support use different numbers, making the overall workload hard to follow.
- 4
Adding staff requires checking per-user costs and access permissions.
Multiple agents, with one number or several
Individual access for everyone
Each team member uses their own account. Start has up to 2 users; Growth and Scale have unlimited users, with no per-agent fee.
Clear conversation ownership
Take responsibility for a conversation or transfer it to a colleague. Keep the next owner informed using the history available in the inbox.
Separate quotas for WhatsApp numbers
Compare the included connections in the table below. Unlimited team members does not mean unlimited phone numbers; check the terms for any additional connections.
Conversations connected to sales
Organise contacts and opportunities in pipelines. Record the deal stage so the next conversation starts with more context than the last message.
Access that matches each role
Review manager and agent permissions when setting up your team. A person who handles conversations may not need to administer the entire organisation.
AI depends on the plan
Scale adds 1 AI agent. Human agents and the AI agent are separate resources; check the plan before designing your automation.
Compare people, numbers and automation separately
Choose the connection capacity your business needs. Subscription prices and additional connection terms are available on the pricing page.
| Feature | Start | Growth | Scale |
|---|---|---|---|
| Users | Up to 2 | Unlimited | Unlimited |
| Included WhatsApp numbers | 1 | 2 | 3 |
| Included AI agents | 0 | 0 | 1 |
Customer service platforms: what to compare before choosing
Frequently asked questions
- What is a shared WhatsApp inbox?
- It lets several people handle a company’s WhatsApp conversations through individual accounts, with conversation ownership and shared context.
- How many agents can use CRPRO?
- Start has up to 2 users. Growth and Scale have unlimited users, with no per-agent fee. WhatsApp connections and AI agents have separate quotas.
- Can I connect several WhatsApp numbers?
- Yes. Start includes 1 number and cannot add extra numbers. Growth includes 2 and Scale includes 3, with extra numbers sold separately. With 4 or more numbers, the plan is Enterprise, on demand.
- Are multiple agents the same as multiple numbers?
- No. Agents are people using the system; numbers are the connected WhatsApp lines. Several agents can work on one number, and a team can handle more than one line.
- Do unlimited agents mean free messaging and AI?
- No. The subscription, additional numbers, AI resources and messaging services are different items. Check the plan and the costs of your selected connection provider.
- Does a shared inbox prevent account restrictions?
- No connection guarantees immunity from restrictions. Your messaging operation still needs to follow the applicable WhatsApp policies.
- How should I compare shared inbox providers?
- Compare the total cost for your team, included numbers, permissions, handoffs and sales pipeline workflow. During the trial, reproduce a sales conversation and transfer it to another agent.
- What is the difference between a shared inbox and a WhatsApp customer service platform?
- They describe the same need: putting the team on the same number, with an owner for each conversation. “Customer service platform” usually describes the operation; “shared inbox”, the feature that lets several people reply at the same time. On CRPRO, both come with the sales pipeline.
- Which shared inbox software works with WhatsApp?
- The ones that connect to WhatsApp through Meta’s official API or through a QR code. CRPRO offers both: the official connection, which allows approved templates to start conversations, and the QR code connection, which is quicker to set up. With either one, the team works on the same number, each person with their own login.
- How can more than 4 people use the same WhatsApp?
- The WhatsApp Business app links an account to up to four devices besides the main phone — and a device is not a person: everyone sees the same chats, with no owner and no queue. For more people on the same number, you need a shared inbox; on CRPRO, Start has up to 2 users, and Growth and Scale have unlimited users, each with their own login.
- Is there free multi-agent WhatsApp?
- The WhatsApp Business app is free and links the account to up to four devices besides the phone, but everyone sees the same inbox, with no owner and no queue. Multi-agent software is usually paid: CRPRO has a 7-day trial with no card and then charges per company, not per agent. On the official API, the messages Meta charges for are billed separately.
- How do I put several agents on the same WhatsApp number?
- Connect the number to CRPRO through Meta's official API or by QR code and invite the team, each person with their own login. Then choose how new conversations arrive: through the queue, where someone takes them, round-robin, or to whoever has the fewest open chats. Every conversation has an owner and can be transferred without losing the history.
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