Options comparison · 2026

Alternatives to Respond.io

Five CRM and WhatsApp support options to assess in 2026. Compare features, subscription terms and fit for your team’s workflow.

The alternatives to Respond.io we compare on this page are CRPRO, SleekFlow, Umbler Talk, Zenvia Customer Cloud (ex-Conversion), and RD Station Conversas.

  • CRPRO — for teams that sell on WhatsApp and want the conversation and the deal on the same kanban pipeline, with unlimited users from Growth up.
  • SleekFlow — best for: International e-commerce selling through WhatsApp/Instagram in Asian markets.
  • Umbler Talk — best for: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on.
  • Zenvia Customer Cloud (ex-Conversion) — best for: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor.
  • RD Station Conversas — best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.

Why people look for an alternative to Respond.io

Global customer-conversation management platform. Strong on multi-channel and automation, aimed at mid-market and up. Priced in USD.

  • ▸USD pricing that scales quickly
  • ▸Support and documentation only partly in Portuguese
  • ▸More complex setup (enterprise target)
  • ▸Limited integrations with the Brazilian stack

What Respond.io delivers today

Point-by-point check of what the product actually has. Verified on 2026-09-20.

Official Meta WhatsApp Business API
Yes
Simultaneous multi-agent support
Yes
Kanban pipeline
Yes
AI included in the plan
Yes
Trial with no credit card required
Yes
Dedicated Portuguese-market support with SLA
Partial or paid add-on
Asaas and Nuvemshop native; Bling via n8n
No
Bulk campaigns
Yes

When Respond.io is not the best fit

A sales team selling on WhatsApp in reais that does not want the invoice total swinging with the exchange rate on every new seat.

Five options to assess

CRPRO editorial selection; the order is not an independent ranking.

1

CRPRO

Recommended

Sales CRM for WhatsApp: the pipeline and the conversation in one product, with AI that qualifies and moves the deal.

from R$ 99/mo
1 WhatsApp number, up to 2 users, no AI · 7-day free trial
  • Official Meta WhatsApp Business API
  • Team inbox and kanban on all three plans
  • AI agent on the Scale plan
  • Support in Portuguese
  • Native Asaas and Bling via n8n from the Growth plan
  • 7-day trial, no credit card
Try CRPRO freeSee CRPRO plans →
2

SleekFlow

Hong Kong / International

Asian social-commerce and omnichannel platform. Strong in e-commerce with integrated payments; limited presence in Brazil.

R$ 259,00/mo

Best for: International e-commerce selling through WhatsApp/Instagram in Asian markets.

See alternatives to SleekFlow →
3

Umbler Talk

Brazil (Umbler)

Turns the company WhatsApp into a team operation: a shared inbox on the same number, routing across people and departments, a visual CRM pipeline already on the entry plan, chatbot and AI agents, and official-API campaigns from the middle plan up. Billed per agent, with a two-agent minimum, and there is no monthly cycle — the shortest is quarterly.

R$ 124,88/mo

Best for: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on.

See alternatives to Umbler Talk →
4

Zenvia Customer Cloud (ex-Conversion)

Brazil (Zenvia)

Customer-experience suite covering attract, convert, serve and nurture in a single panel, with a generative-AI chatbot, automatic lead routing and WhatsApp, SMS, email, RCS and voice channels. It is the product that succeeded Sirena and later Zenvia Conversion. The software plan is billed by user tier and interaction quota; the channel bundle is charged separately.

R$ 0,00/mo

Best for: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor.

See alternatives to Zenvia Customer Cloud (ex-Conversion) →
5

RD Station Conversas

Brazil (RD Station / TOTVS)

Brazilian product from RD Station, integrated with the RD Marketing/CRM ecosystem and billed per user (from R$ 59.40/month/user). It makes sense if you already run the RD stack; the cost scales with every person you add.

R$ 59,40/mo

Best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.

See alternatives to RD Station Conversas →

How much Respond.io costs

Public pricing for Respond.io plans, with CRPRO in the same table so you can compare without opening ten tabs.

How much Respond.io costs
PlanPriceSeatsIncludes
Respond.io StarterR$ 406,00/moBilled in USDNegotiableUSD 79/month · Omnichannel inbox
Respond.io GrowthR$ 818,00/moBilled in USDNegotiableUSD 159/month · Automation and AI
Respond.io AdvancedR$ 1435,00/moBilled in USDNegotiableUSD 279/month · Advanced integrations · Multiple workspaces
CRPRO · StartR$ 99,00/moUp to 2 users1 WhatsApp number · No AI agent included
CRPRO · GrowthR$ 249,90/moUnlimited users2 WhatsApp numbers · No AI agent included
CRPRO · ScaleR$ 499,90/moUnlimited users3 WhatsApp numbers · Includes an AI agent

Respond.io pricing verified on 2026-09-20. Competitor pricing changes without notice — confirm on the official site before deciding.

When not to choose CRPRO

CRPRO is built for selling on WhatsApp. It is not the best choice when:

  • you need voice calls, RCS, Telegram or Messenger on the same contract: CRPRO is built around WhatsApp, with Instagram Direct and email;
  • you require a native iPhone app from the App Store: CRPRO runs in the browser and can be installed as an app (PWA);
  • your team only answers messages, with no sales pipeline or deal tracking: a simpler customer-service tool may be enough.

Frequently asked questions

What is the best alternative to Respond.io?▾
For teams that sell on WhatsApp and want the pipeline and the conversation in the same product, CRPRO is the alternative that brings both together, with unlimited users from Growth up. The other options on this page serve different profiles, and the "Best for" line of each one sums up who it is for.
How much does Respond.io cost?▾
The "How much Respond.io costs" table on this page lists the public Respond.io plans, with the official source and the date checked, and puts CRPRO in the same table. Competitor prices change without notice: confirm on the vendor's site before deciding.
Is CRPRO a good alternative to Respond.io?▾
Yes, for businesses that sell on WhatsApp and want every conversation tied to a deal on a kanban pipeline. Respond.io bills in dollars and the total in reais swings with the exchange rate — Starter works out at roughly R$ 395/month with 5 seats. CRPRO bills in reais and per organisation: R$ 249,90 with 2 numbers and unlimited users, R$ 499,90 with the AI that qualifies the lead, moves the deal along the pipeline and runs the follow-up. The entry plan is Start. And the pipeline is the product, not an attachment: the new contact becomes a card through a database trigger, with a value in reais per stage, days in stage and won revenue on the dashboard, plus native Asaas, Google Drive and Meta Ads integrations, with Bling and Tiny over n8n.
Can I switch from Respond.io to CRPRO without changing my number?▾
Yes. CRPRO connects the WhatsApp number you already use through a guided flow and imports contacts from a spreadsheet (CSV). Respond.io's history, templates and automations do not come over automatically: confirm with the vendor what can be exported before ending the contract.
How long does migrating from Respond.io to CRPRO take?▾
In CRPRO, connecting the number and importing contacts is done in the dashboard itself, with a guided flow, and fits within the 7-day free trial. The total time depends on what needs to come out of Respond.io: exporting history, templates and automations depends on the vendor.
When is it worth staying with Respond.io?▾
When your operation looks like this: Global mid-market and larger companies that need multiple channels and complex workflows. In that case, compare carefully before migrating.
Do CRPRO and Respond.io have a free trial?▾
Yes, both. CRPRO has a 7-day trial with no credit card, and Respond.io also offers a no-card trial: you can test both side by side before deciding.

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Product

WhatsApp CRMShared inbox

Understand the terms

WhatsApp Business API24-hour windowMeta template (HSM)BSPFull glossary

Next step

CRPRO plans

Compare using your team’s workflow

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No-card trial · Support in Portuguese