Options comparison · 2026

Alternatives to Umbler Talk

Five CRM and WhatsApp support options to assess in 2026. Compare features, subscription terms and fit for your team’s workflow.

The alternatives to Umbler Talk we compare on this page are CRPRO, Zenvia Customer Cloud (ex-Conversion), Respond.io, RD Station Conversas, and Octadesk.

  • CRPRO — for teams that sell on WhatsApp and want the conversation and the deal on the same kanban pipeline, with unlimited users from Growth up.
  • Zenvia Customer Cloud (ex-Conversion) — best for: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor.
  • Respond.io — best for: Global mid-market and larger companies that need multiple channels and complex workflows.
  • RD Station Conversas — best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.
  • Octadesk — best for: Multi-channel customer service and helpdesk with a formal support flow.

Why people look for an alternative to Umbler Talk

Turns the company WhatsApp into a team operation: a shared inbox on the same number, routing across people and departments, a visual CRM pipeline already on the entry plan, chatbot and AI agents, and official-API campaigns from the middle plan up. Billed per agent, with a two-agent minimum, and there is no monthly cycle — the shortest is quarterly.

  • ▸There is no monthly plan: the shortest cycle is quarterly, and the shelf price is the annual one
  • ▸A minimum seat purchase (2 on Essencial, 3 on the others), so the real floor is R$ 199,80/month on annual Essencial and R$ 449,70/month on annual Impulso, not R$ 99,90
  • ▸WhatsApp campaigns and automatic lead routing only from Impulso — they are not on the entry plan
  • ▸API and webhooks also only from Impulso: the entry plan integrates with nothing through an API

What Umbler Talk delivers today

Point-by-point check of what the product actually has. Verified on 2026-08-30.

Official Meta WhatsApp Business API
Yes
Simultaneous multi-agent support
Yes
Kanban pipeline
Yes
AI included in the plan
Yes
Trial with no credit card required
Yes
Dedicated Portuguese-market support with SLA
Yes
Asaas and Nuvemshop native; Bling via n8n
No
Bulk campaigns
Yes

When Umbler Talk is not the best fit

Anyone selling alone (the minimum is 2 agents), anyone who needs monthly billing, and anyone who wants bulk campaigns or an API on the cheapest plan — both only exist from the middle plan up.

Five options to assess

CRPRO editorial selection; the order is not an independent ranking.

1

CRPRO

Recommended

Sales CRM for WhatsApp: the pipeline and the conversation in one product, with AI that qualifies and moves the deal.

from R$ 99/mo
1 WhatsApp number, up to 2 users, no AI · 7-day free trial
  • Official Meta WhatsApp Business API
  • Team inbox and kanban on all three plans
  • AI agent on the Scale plan
  • Support in Portuguese
  • Native Asaas and Bling via n8n from the Growth plan
  • 7-day trial, no credit card
Try CRPRO freeSee CRPRO plans →
2

Zenvia Customer Cloud (ex-Conversion)

Brazil (Zenvia)

Customer-experience suite covering attract, convert, serve and nurture in a single panel, with a generative-AI chatbot, automatic lead routing and WhatsApp, SMS, email, RCS and voice channels. It is the product that succeeded Sirena and later Zenvia Conversion. The software plan is billed by user tier and interaction quota; the channel bundle is charged separately.

R$ 0,00/mo

Best for: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor.

See alternatives to Zenvia Customer Cloud (ex-Conversion) →
3

Respond.io

Singapore / International

Global customer-conversation management platform. Strong on multi-channel and automation, aimed at mid-market and up. Priced in USD.

R$ 406,00/mo
Billed in USD

Best for: Global mid-market and larger companies that need multiple channels and complex workflows.

See alternatives to Respond.io →
4

RD Station Conversas

Brazil (RD Station / TOTVS)

Brazilian product from RD Station, integrated with the RD Marketing/CRM ecosystem and billed per user (from R$ 59.40/month/user). It makes sense if you already run the RD stack; the cost scales with every person you add.

R$ 59,40/mo

Best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.

See alternatives to RD Station Conversas →
5

Octadesk

Brazil

Brazilian platform focused on omnichannel support (WhatsApp + web chat + email + Instagram). Strong on customer service, weaker on the sales pipeline.

R$ 2499,00/mo

Best for: Multi-channel customer service and helpdesk with a formal support flow.

See alternatives to Octadesk →

How much Umbler Talk costs

Public pricing for Umbler Talk plans, with CRPRO in the same table so you can compare without opening ten tabs.

How much Umbler Talk costs
PlanPriceSeatsIncludes
Umbler Talk EssencialR$ 124,88/mo1 seatPriced per agent, minimum of 2 — a real floor of R$ 249,76/month · R$ 99,90/agent on the annual cycle (a floor of R$ 199,80/month) · 2 WhatsApp numbers
Umbler Talk ImpulsoR$ 187,38/mo1 seatPriced per agent, minimum of 3 — a real floor of R$ 562,14/month · R$ 149,90/agent on the annual cycle (a floor of R$ 449,70/month) · Up to 3 numbers and up to 5 pipelines
Umbler Talk EscalaR$ 274,88/mo1 seatPriced per agent, minimum of 3 · R$ 219,90/agent on the annual cycle · Unlimited pipelines and teams
CRPRO · StartR$ 99,00/moUp to 2 users1 WhatsApp number · No AI agent included
CRPRO · GrowthR$ 249,90/moUnlimited users2 WhatsApp numbers · No AI agent included
CRPRO · ScaleR$ 499,90/moUnlimited users3 WhatsApp numbers · Includes an AI agent

Umbler Talk pricing verified on 2026-08-30. Competitor pricing changes without notice — confirm on the official site before deciding.

When not to choose CRPRO

CRPRO is built for selling on WhatsApp. It is not the best choice when:

  • you need voice calls, RCS, Telegram or Messenger on the same contract: CRPRO is built around WhatsApp, with Instagram Direct and email;
  • you require a native iPhone app from the App Store: CRPRO runs in the browser and can be installed as an app (PWA);
  • your team only answers messages, with no sales pipeline or deal tracking: a simpler customer-service tool may be enough.

Frequently asked questions

What is the best alternative to Umbler Talk?▾
For teams that sell on WhatsApp and want the pipeline and the conversation in the same product, CRPRO is the alternative that brings both together, with unlimited users from Growth up. The other options on this page serve different profiles, and the "Best for" line of each one sums up who it is for.
How much does Umbler Talk cost?▾
The "How much Umbler Talk costs" table on this page lists the public Umbler Talk plans, with the official source and the date checked, and puts CRPRO in the same table. Competitor prices change without notice: confirm on the vendor's site before deciding.
Is CRPRO a good alternative to Umbler Talk?▾
Yes, for businesses that sell on WhatsApp and want every conversation tied to a deal on a kanban pipeline. Both put the team on the same number with the pipeline next to the conversation. The difference is how you pay and what comes on the entry plan. Umbler Talk charges per agent, requires a minimum of 2 and has no monthly cycle, and bulk campaigns, automatic lead routing and the API only appear from the middle plan up. CRPRO charges monthly and per organisation: Start, at R$ 99, already brings unlimited kanban pipelines, a calendar linked to the contact and bulk campaigns, with up to 2 users; Growth, at R$ 249,90, puts 2 numbers and unlimited users with native Asaas, Google Drive and Meta Ads integrations, with Bling and Tiny over n8n and API/webhooks; Scale, at R$ 499,90, adds the AI that qualifies the lead, moves the deal along the pipeline and runs the follow-up, with 3 numbers. On all of them the new contact already becomes a deal on the pipeline through a database trigger, with a value in reais per stage and an alert for a stalled deal.
Can I switch from Umbler Talk to CRPRO without changing my number?▾
Yes. CRPRO connects the WhatsApp number you already use through a guided flow and imports contacts from a spreadsheet (CSV). Umbler Talk's history, templates and automations do not come over automatically: confirm with the vendor what can be exported before ending the contract.
How long does migrating from Umbler Talk to CRPRO take?▾
In CRPRO, connecting the number and importing contacts is done in the dashboard itself, with a guided flow, and fits within the 7-day free trial. The total time depends on what needs to come out of Umbler Talk: exporting history, templates and automations depends on the vendor.
When is it worth staying with Umbler Talk?▾
When your operation looks like this: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on. In that case, compare carefully before migrating.
Do CRPRO and Umbler Talk have a free trial?▾
Yes, both. CRPRO has a 7-day trial with no credit card, and Umbler Talk also offers a no-card trial: you can test both side by side before deciding.

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