Options comparison · 2026

Alternatives to Zenvia Customer Cloud (ex-Conversion)

Five CRM and WhatsApp support options to assess in 2026. Compare features, subscription terms and fit for your team’s workflow.

The alternatives to Zenvia Customer Cloud (ex-Conversion) we compare on this page are CRPRO, RD Station Conversas, Octadesk, Total Chat, and Umbler Talk.

  • CRPRO — for teams that sell on WhatsApp and want the conversation and the deal on the same kanban pipeline, with unlimited users from Growth up.
  • RD Station Conversas — best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.
  • Octadesk — best for: Multi-channel customer service and helpdesk with a formal support flow.
  • Total Chat — best for: A very small business focused purely on saving money.
  • Umbler Talk — best for: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on.

Why people look for an alternative to Zenvia Customer Cloud (ex-Conversion)

Customer-experience suite covering attract, convert, serve and nurture in a single panel, with a generative-AI chatbot, automatic lead routing and WhatsApp, SMS, email, RCS and voice channels. It is the product that succeeded Sirena and later Zenvia Conversion. The software plan is billed by user tier and interaction quota; the channel bundle is charged separately.

  • ▸The channel bundle is billed outside the software plan (R$ 100 to R$ 2.000/month depending on volume) — the plan price is never the final cost
  • ▸Usage metered in "Interactionz" with a quota per plan (100 on Starter, 500 on Specialist): exceeding the quota pushes you to the tier above
  • ▸The jump between tiers is large — R$ 0, R$ 600 (10 users), R$ 1.800 (30 users), R$ 3.900 (50 users)
  • ▸It is a customer-experience suite, not a dedicated sales CRM: the pipeline shares space with ticketing, marketing and post-sale

What Zenvia Customer Cloud (ex-Conversion) delivers today

Point-by-point check of what the product actually has. Verified on 2026-08-30.

Official Meta WhatsApp Business API
Yes
Simultaneous multi-agent support
Yes
Kanban pipeline
Yes
AI included in the plan
Yes
Trial with no credit card required
Yes
Dedicated Portuguese-market support with SLA
Yes
Asaas and Nuvemshop native; Bling via n8n
Yes
Bulk campaigns
Yes

When Zenvia Customer Cloud (ex-Conversion) is not the best fit

A sales team that wants the pipeline as the main product and a closed monthly cost — here the software plan and the channel bundle are two bills, and usage is metered by quota.

Five options to assess

CRPRO editorial selection; the order is not an independent ranking.

1

CRPRO

Recommended

Sales CRM for WhatsApp: the pipeline and the conversation in one product, with AI that qualifies and moves the deal.

from R$ 99/mo
1 WhatsApp number, up to 2 users, no AI · 7-day free trial
  • Official Meta WhatsApp Business API
  • Team inbox and kanban on all three plans
  • AI agent on the Scale plan
  • Support in Portuguese
  • Native Asaas and Bling via n8n from the Growth plan
  • 7-day trial, no credit card
Try CRPRO freeSee CRPRO plans →
2

RD Station Conversas

Brazil (RD Station / TOTVS)

Brazilian product from RD Station, integrated with the RD Marketing/CRM ecosystem and billed per user (from R$ 59.40/month/user). It makes sense if you already run the RD stack; the cost scales with every person you add.

R$ 59,40/mo

Best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.

See alternatives to RD Station Conversas →
3

Octadesk

Brazil

Brazilian platform focused on omnichannel support (WhatsApp + web chat + email + Instagram). Strong on customer service, weaker on the sales pipeline.

R$ 2499,00/mo

Best for: Multi-channel customer service and helpdesk with a formal support flow.

See alternatives to Octadesk →
4

Total Chat

Brazil

Brazilian WhatsApp and shared-inbox platform. Smaller brand, aimed at small businesses, mid-range feature set.

R$ 79,00/mo

Best for: A very small business focused purely on saving money.

See alternatives to Total Chat →
5

Umbler Talk

Brazil (Umbler)

Turns the company WhatsApp into a team operation: a shared inbox on the same number, routing across people and departments, a visual CRM pipeline already on the entry plan, chatbot and AI agents, and official-API campaigns from the middle plan up. Billed per agent, with a two-agent minimum, and there is no monthly cycle — the shortest is quarterly.

R$ 124,88/mo

Best for: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on.

See alternatives to Umbler Talk →

How much Zenvia Customer Cloud (ex-Conversion) costs

Public pricing for Zenvia Customer Cloud (ex-Conversion) plans, with CRPRO in the same table so you can compare without opening ten tabs.

How much Zenvia Customer Cloud (ex-Conversion) costs
PlanPriceSeatsIncludes
Zenvia Customer Cloud (ex-Conversion) StarterR$ 0,00/mo1 seat100 Interactionz/month · Channel bundle billed separately
Zenvia Customer Cloud (ex-Conversion) SpecialistR$ 600,00/mo10 seats500 Interactionz/month · Channel bundle billed separately
Zenvia Customer Cloud (ex-Conversion) ExpertR$ 1800,00/mo30 seats2,000 Interactionz/month · Channel bundle billed separately
CRPRO · StartR$ 99,00/moUp to 2 users1 WhatsApp number · No AI agent included
CRPRO · GrowthR$ 249,90/moUnlimited users2 WhatsApp numbers · No AI agent included
CRPRO · ScaleR$ 499,90/moUnlimited users3 WhatsApp numbers · Includes an AI agent

Zenvia Customer Cloud (ex-Conversion) pricing verified on 2026-08-30. Competitor pricing changes without notice — confirm on the official site before deciding.

When not to choose CRPRO

CRPRO is built for selling on WhatsApp. It is not the best choice when:

  • you need voice calls, RCS, Telegram or Messenger on the same contract: CRPRO is built around WhatsApp, with Instagram Direct and email;
  • you require a native iPhone app from the App Store: CRPRO runs in the browser and can be installed as an app (PWA);
  • your team only answers messages, with no sales pipeline or deal tracking: a simpler customer-service tool may be enough.

Frequently asked questions

What is the best alternative to Zenvia Customer Cloud (ex-Conversion)?▾
For teams that sell on WhatsApp and want the pipeline and the conversation in the same product, CRPRO is the alternative that brings both together, with unlimited users from Growth up. The other options on this page serve different profiles, and the "Best for" line of each one sums up who it is for.
How much does Zenvia Customer Cloud (ex-Conversion) cost?▾
The "How much Zenvia Customer Cloud (ex-Conversion) costs" table on this page lists the public Zenvia Customer Cloud (ex-Conversion) plans, with the official source and the date checked, and puts CRPRO in the same table. Competitor prices change without notice: confirm on the vendor's site before deciding.
Is CRPRO a good alternative to Zenvia Customer Cloud (ex-Conversion)?▾
Yes, for businesses that sell on WhatsApp and want every conversation tied to a deal on a kanban pipeline. At Zenvia the pipeline is one step of a CX suite and the cost splits into two bills: software plan plus channel bundle. At CRPRO the pipeline is the product and there is a single price. Every new contact becomes a deal on the kanban through a database trigger — on every plan — with a value in reais per stage, milestones for qualified, proposal, won and lost, a history of who moved the card, and an alert when the deal passes the stage deadline; the dashboard closes the month with won revenue, average deal size and conversion rate. It is R$ 99 with 1 number, R$ 249,90 with 2 numbers and unlimited users and R$ 499,90 with the AI that qualifies the lead, moves the deal along the pipeline and runs the follow-up. In exchange, CRPRO has no SMS, RCS or voice: it is WhatsApp.
Can I switch from Zenvia Customer Cloud (ex-Conversion) to CRPRO without changing my number?▾
Yes. CRPRO connects the WhatsApp number you already use through a guided flow and imports contacts from a spreadsheet (CSV). Zenvia Customer Cloud (ex-Conversion)'s history, templates and automations do not come over automatically: confirm with the vendor what can be exported before ending the contract.
How long does migrating from Zenvia Customer Cloud (ex-Conversion) to CRPRO take?▾
In CRPRO, connecting the number and importing contacts is done in the dashboard itself, with a guided flow, and fits within the 7-day free trial. The total time depends on what needs to come out of Zenvia Customer Cloud (ex-Conversion): exporting history, templates and automations depends on the vendor.
When is it worth staying with Zenvia Customer Cloud (ex-Conversion)?▾
When your operation looks like this: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor. In that case, compare carefully before migrating.
Do CRPRO and Zenvia Customer Cloud (ex-Conversion) have a free trial?▾
Yes, both. CRPRO has a 7-day trial with no credit card, and Zenvia Customer Cloud (ex-Conversion) also offers a no-card trial: you can test both side by side before deciding.

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Next step

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