Five CRM and WhatsApp support options to assess in 2026. Compare features, subscription terms and fit for your team’s workflow.
The alternatives to Total Chat we compare on this page are CRPRO, RD Station Conversas, Zenvia Customer Cloud (ex-Conversion), Octadesk, and Umbler Talk.
Brazilian WhatsApp and shared-inbox platform. Smaller brand, aimed at small businesses, mid-range feature set.
Point-by-point check of what the product actually has. Verified on 2026-08-11.
| Official Meta WhatsApp Business API | Yes |
| Simultaneous multi-agent support | Yes |
| Kanban pipeline | Yes |
| AI included in the plan | No |
| Trial with no credit card required | Yes |
| Dedicated Portuguese-market support with SLA | Yes |
| Asaas and Nuvemshop native; Bling via n8n | Yes |
| Bulk campaigns | Yes |
An operation that is growing and needs AI plus integrations plus an established brand.
CRPRO editorial selection; the order is not an independent ranking.
Sales CRM for WhatsApp: the pipeline and the conversation in one product, with AI that qualifies and moves the deal.
Brazilian product from RD Station, integrated with the RD Marketing/CRM ecosystem and billed per user (from R$ 59.40/month/user). It makes sense if you already run the RD stack; the cost scales with every person you add.
Best for: Companies already running RD Marketing or RD CRM that want WhatsApp inside the same stack.
See alternatives to RD Station Conversas →Customer-experience suite covering attract, convert, serve and nurture in a single panel, with a generative-AI chatbot, automatic lead routing and WhatsApp, SMS, email, RCS and voice channels. It is the product that succeeded Sirena and later Zenvia Conversion. The software plan is billed by user tier and interaction quota; the channel bundle is charged separately.
Best for: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor.
See alternatives to Zenvia Customer Cloud (ex-Conversion) →Brazilian platform focused on omnichannel support (WhatsApp + web chat + email + Instagram). Strong on customer service, weaker on the sales pipeline.
Best for: Multi-channel customer service and helpdesk with a formal support flow.
See alternatives to Octadesk →Turns the company WhatsApp into a team operation: a shared inbox on the same number, routing across people and departments, a visual CRM pipeline already on the entry plan, chatbot and AI agents, and official-API campaigns from the middle plan up. Billed per agent, with a two-agent minimum, and there is no monthly cycle — the shortest is quarterly.
Best for: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on.
See alternatives to Umbler Talk →Public pricing for Total Chat plans, with CRPRO in the same table so you can compare without opening ten tabs.
| Plan | Price | Seats | Includes |
|---|---|---|---|
| Total Chat Light | R$ 79,00/mo | 2 seats | Basic WhatsApp |
| Total Chat Pro | R$ 179,00/mo | 5 seats | Multiple agents · Reports |
| CRPRO · Start | R$ 99,00/mo | Up to 2 users | 1 WhatsApp number · No AI agent included |
| CRPRO · Growth | R$ 249,90/mo | Unlimited users | 2 WhatsApp numbers · No AI agent included |
| CRPRO · Scale | R$ 499,90/mo | Unlimited users | 3 WhatsApp numbers · Includes an AI agent |
Total Chat pricing verified on 2026-08-11. Competitor pricing changes without notice — confirm on the official site before deciding.
CRPRO is built for selling on WhatsApp. It is not the best choice when:
Compare options for the same team and workflow.
Try CRPRO for 7 days without a card and compare support workflows with Total Chat. Check plan terms before subscribing.
No-card trial · Support in Portuguese