WhatsApp + Tawk.to
Tawk.to is free live chat for your website; the integration brings whoever chatted there into CRPRO instead of letting the conversation die in the widget.
webhookWhat this integration does
Real use cases — from trigger to action on WhatsApp
When…
A visitor starts a chat on the site
Then…
Creates the contact in CRPRO with the source recorded
When…
A chat conversation ends with no reply
Then…
Opens a deal in the pipeline for the team to resume over WhatsApp
When…
A visitor leaves an email and phone in chat
Then…
Fires the WhatsApp welcome sequence
How to connect in 4 steps
- 1
Create the property in Tawk.to
One property per website.
- 2
Install the widget
Paste the script before </body>. Load it deferred so it does not compete with the page LCP.
- 3
Generate a CRPRO API key
In CRPRO, under System → Settings → Connections → API & Webhooks, with the contacts (contacts:write) scopes.
- 4
Connect the Tawk webhook to CRPRO
Point the conversation webhook to an automation (n8n, Make or your own backend) that calls POST /api/v1/contacts.
Total cost
Tawk.to: the chat is free; removing the widget branding is paid. On the CRPRO side there is no extra charge, but the API and webhooks only come with plans that include integrations: Start does not.
Limitations
- •Site chat and WhatsApp remain two separate inboxes — the integration passes the contact along, it does not unify history
- •No native CRPRO app — the bridge is webhook plus API
When it's worth it
Anyone already getting site traffic who today loses the contact once the widget conversation ends.
Frequently asked questions
Is it worth having site chat if I already have WhatsApp?▾
Does the widget slow the site down?▾
Other WhatsApp integrations
CRPRO connects with what you already use — via native integration, webhook or no-code.
Ready to connect Tawk.to to WhatsApp?
Get started with CRPRO and set up this integration in hours, not days. Our support team helps with setup.
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