Abandoned-cart recovery
Hi {{nome}}! 👋 You left {{produto}} in your cart. Is something missing? I can help with payment method or shipping. To finish where you left off: {{link_carrinho}}
🛒For Online retailers
WhatsApp CRM for E-commerce
The Nuvemshop order shows up in the WhatsApp conversation, abandoned carts and unpaid Pix become automatic messages, and revenue and average order value sit on the dashboard. Bling and Tiny via n8n.
70%
Average Brazilian e-commerce cart abandonment rate
15–30%
Typical recovery through WhatsApp
3–5x maior
WhatsApp campaign CTR vs email
Online retailers: real pain points
Recognize any of these problems?
1
60–70% of carts are abandoned with no follow-up
2
A customer asks about shipping or delivery time on WhatsApp and nobody answers in time
3
The support team is overloaded with repetitive questions (order status)
4
You do not know whether the Instagram campaign turned into an actual sale
5
A customer wants to exchange a product and the thread gets lost in email
Ready-made templates for E-commerce
6 ready-to-use messages
Copy and paste into CRPRO — variables between {{}} are filled in automatically with the contact's data.
Payment confirmed + dispatch estimate
Payment confirmed, {{nome}}! 🎉 Order #{{numero_pedido}} goes into picking today and ships within {{prazo}}. I will let you know when it is out for delivery.
Tracking code
Good news, {{nome}}! Your order #{{numero_pedido}} is out for delivery. Tracking code: {{codigo_rastreio}}. Follow it at {{link_rastreio}}. Estimated arrival: {{data_entrega}}.
Post-delivery — satisfaction survey
Hi {{nome}}! Is everything fine with your order? From 0 to 10, how likely are you to recommend {{loja}} to a friend? Your answer helps a lot! 🙏
Repeat purchase (30 days after the first order)
Hi {{nome}}! It has been a month since you bought {{produto_anterior}}. Is everything good? I have a selection of new {{categoria}} that match your profile — want a look?
Exchange and return support
Hello {{nome}}. I have received your exchange request for {{produto}}. To speed it up: can you confirm 1) the reason, 2) your preference (exchange for another item / refund) 3) the address for collection?
Use cases
E-commerce: what CRPRO solves
Automatic abandoned-cart recovery
Proactive order status updates
Pre-sale support (shipping, delivery time, product questions)
Post-delivery satisfaction survey (NPS)
Repeat-purchase campaign for active customers
Exchange and return support
Frequently asked questions
E-commerce: questions about WhatsApp CRM
Does the WhatsApp CRM integrate with Bling, Tiny, Nuvemshop?▾
Yes. With Nuvemshop the integration is native: the order, payment, shipping and tracking show up on the WhatsApp contact, the AI agent looks up the contact’s own order to answer, and each order status can fire an automatic message. With Bling and Tiny it goes through an external integration (n8n) and automatic intake: a new order or a status change can fire an automatic message.
How do I recover an abandoned cart over WhatsApp?▾
On Nuvemshop it is native: with the store connected, abandoned carts and unpaid Pix or boleto are flow triggers, and the message carries the cart link, the items and the total. If the person has already completed the purchase, the message does not go out. With Vega Checkout, the same arrives by webhook. On other platforms, an automatic intake (webhook or n8n) sends the abandoned-cart event to CRPRO and fires the flow.
Can I sell straight through WhatsApp with a payment link?▾
Yes. CRPRO integrates with Asaas, PagSeguro, Mercado Pago and others. The agent sends the payment link inside the conversation, the customer pays, the system confirms. No jumping to another channel.
Can I send a bulk promotion to my customer base?▾
Yes, using Meta-approved marketing templates and respecting data protection law (the customer must have opted in). Meta’s per-message cost is lower than SMS and much higher than email — it pays off for segmented promotions.
Does the CRM help categorise customers (VIP, repeat, new)?▾
Yes, through tags and segments. You create tags like "VIP" (spent more than R$ X in 12 months), "Repeat" (bought 3+ times) and "New", then segment campaigns and support priority by tag. With Nuvemshop connected, you can turn on automatic tags by purchase history (customer, repeat, VIP and inactive; off by default), and the campaign audience filters directly by total spent, number of orders and last purchase.
Comparing WhatsApp CRMs?
See how CRPRO compares with the most searched options on the market.
WhatsApp CRM for other industries
CRPRO adapts to the routine of every kind of business. See other industries:
By profession
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E-commerce: start using CRPRO today
Multi-agent inbox, AI, kanban, and the official Meta API. R$ 249,90/mo or R$ 499,90 with AI — try free for 7 days, no card required.
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