Five CRM and WhatsApp support options to assess in 2026. Compare features, subscription terms and fit for your team’s workflow.
The alternatives to Bitrix24 we compare on this page are CRPRO, Ollow (ex-Moskit CRM), Umbler Talk, Zenvia Customer Cloud (ex-Conversion), and Respond.io.
Corporate suite bundling sales CRM, tasks and projects, a site and store builder, HR and automation into a single subscription. On the sales side it has leads, deals, pipelines, sales automation, invoicing and quoting, plus a native WhatsApp channel through the Meta Cloud API. It bills per company, with a user cap per plan, instead of per seat.
Point-by-point check of what the product actually has. Verified on 2026-08-30.
| Official Meta WhatsApp Business API | Yes |
| Simultaneous multi-agent support | Yes |
| Kanban pipeline | Yes |
| AI included in the plan | Yes |
| Trial with no credit card required | Yes |
| Dedicated Portuguese-market support with SLA | Yes |
| Asaas and Nuvemshop native; Bling via n8n | No |
| Bulk campaigns | Yes |
A small sales team selling on WhatsApp that wants to be running the same day: here WhatsApp is a peripheral channel, the sales AI only exists from Professional up, and rollout usually goes through a certified partner.
CRPRO editorial selection; the order is not an independent ranking.
Sales CRM for WhatsApp: the pipeline and the conversation in one product, with AI that qualifies and moves the deal.
Sales CRM built inside WhatsApp: it carries the deal from the ad click to the close in the conversation, with a pipeline, Click-to-WhatsApp campaigns attributed all the way to the sale, and AI that fills in CRM fields on its own. It is the rebrand of Moskit CRM — moskitcrm.com now 301s to ollow.com.br. Billed per account rather than per seat, with a floor of R$ 1,199/month.
Best for: A sales operation that has already validated WhatsApp as its main channel, has a deal size that supports a fixed R$ 1.199+/month, and wants the pipeline, AI and campaign attribution in one place. A team growing in headcount benefits from per-account pricing.
See alternatives to Ollow (ex-Moskit CRM) →Turns the company WhatsApp into a team operation: a shared inbox on the same number, routing across people and departments, a visual CRM pipeline already on the entry plan, chatbot and AI agents, and official-API campaigns from the middle plan up. Billed per agent, with a two-agent minimum, and there is no monthly cycle — the shortest is quarterly.
Best for: A company that supports and sells on the same WhatsApp and wants both in one tool, with a team of 3 or more agents, tolerance for a quarterly or annual cycle, and AI and a pipeline without buying an add-on.
See alternatives to Umbler Talk →Customer-experience suite covering attract, convert, serve and nurture in a single panel, with a generative-AI chatbot, automatic lead routing and WhatsApp, SMS, email, RCS and voice channels. It is the product that succeeded Sirena and later Zenvia Conversion. The software plan is billed by user tier and interaction quota; the channel bundle is charged separately.
Best for: An operation that needs several channels on one contract (WhatsApp, SMS, email, RCS and voice) and handles the whole CX cycle, from acquisition to post-sale, inside a single vendor.
See alternatives to Zenvia Customer Cloud (ex-Conversion) →Global customer-conversation management platform. Strong on multi-channel and automation, aimed at mid-market and up. Priced in USD.
Best for: Global mid-market and larger companies that need multiple channels and complex workflows.
See alternatives to Respond.io →Public pricing for Bitrix24 plans, with CRPRO in the same table so you can compare without opening ten tabs.
| Plan | Price | Seats | Includes |
|---|---|---|---|
| Bitrix24 Free | R$ 0,00/mo | 2 seats | Basic CRM (deals and contacts) · Tasks with Kanban and Gantt · 5 GB of storage |
| Bitrix24 Basic | R$ 399,00/mo | 5 seats | R$ 279/month on annual billing · Priced per company, not per user · Sales pipelines and recurring deals |
| Bitrix24 Standard | R$ 799,00/mo | 50 seats | R$ 559/month on annual billing · Sales automation and unlimited leads · WhatsApp marketing |
| CRPRO · Start | R$ 99,00/mo | Up to 2 users | 1 WhatsApp number · No AI agent included |
| CRPRO · Growth | R$ 249,90/mo | Unlimited users | 2 WhatsApp numbers · No AI agent included |
| CRPRO · Scale | R$ 499,90/mo | Unlimited users | 3 WhatsApp numbers · Includes an AI agent |
Bitrix24 pricing verified on 2026-08-30. Competitor pricing changes without notice — confirm on the official site before deciding.
CRPRO is built for selling on WhatsApp. It is not the best choice when:
Compare options for the same team and workflow.
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