Pre check-in (1 day ahead)
Hello {{nome}}! Welcome to {{hotel}}! Booking #{{numero}} confirmed: check-in {{data}}, {{categoria_quarto}}. Speed up check-in: send your ID or passport here (main guest only).
🏨For Hospitality teams
WhatsApp CRM for Hotels
Room quotes become deals in the pipeline with open value, automatic follow-up and won revenue by period on the dashboard.
Hospitality teams: real pain points
Recognize any of these problems?
1
The guest arrives tired and still faces a queue at check-in
2
An upgrade or service request gets lost on the phone
3
The guest does not return because there is no post-stay communication
4
Direct booking vs OTA — no difference in the experience
Ready-made templates for Hotel
4 ready-to-use messages
Copy and paste into CRPRO — variables between {{}} are filled in automatically with the contact's data.
Welcome at check-in
Hello {{nome}}! You are in room {{quarto}}, floor {{andar}}. WiFi password: {{wifi}}. Breakfast: {{horario_cafe}}. Anything at all, just reply to this message 🛎️
City tour suggestion
Hello {{nome}}! A few tips for today in {{cidade}}: {{atrações}}. The concierge can book them. Would you like help with anything in particular?
Post-stay + direct booking
Hello {{nome}}! It was a pleasure to host you at {{hotel}}. Next visit? Booking directly over WhatsApp gets you 10% off the website rate. I already have your details 😊
Frequently asked questions
Hotel: questions about WhatsApp CRM
Is pre check-in over WhatsApp legally valid?▾
Yes. You collect the documents beforehand over WhatsApp; on arrival you only confirm identity and hand over the key. It cuts front-desk time by 70%.
How do I organise guest requests during a stay?▾
Tags: room service, maintenance, concierge. Every request becomes a card on the right team’s kanban. Nothing forgotten, nothing late.
Does direct booking over WhatsApp avoid OTA commission (Booking, Expedia)?▾
Yes. A guest who returns directly over WhatsApp pays no OTA commission (15–20% saved). CRPRO lets you register them and take the direct booking in the chat.
Does it integrate with the PMS (hotel management system)?▾
Through an integration or automatic intake. Booking status, billing, check-out. The front desk does not need to open two systems.
Comparing WhatsApp CRMs?
See how CRPRO compares with the most searched options on the market.
WhatsApp CRM for other industries
CRPRO adapts to the routine of every kind of business. See other industries:
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Hotel: start using CRPRO today
Multi-agent inbox, AI, kanban, and the official Meta API. R$ 249,90/mo or R$ 499,90 with AI — try free for 7 days, no card required.
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