Welcome to a new customer
Hi {{nome}}! Welcome to {{delivery}}! 🍔 Digital menu: {{link}}. Your first order gets {{desconto}}% off with the code {{cupom}}. Order by replying here.
🛵For Delivery operations
WhatsApp CRM for Delivery
Orders on your own number, without marketplace fees: a deal in the pipeline, repeat-purchase campaigns to your base and average order value on the dashboard.
Delivery operations: real pain points
Recognize any of these problems?
1
iFood/Rappi charge 18–30% commission, eating the margin
2
The iFood customer never becomes your customer (you have no contact details)
3
Orders on your current WhatsApp turn into chaos without a CRM
4
You cannot run a segmented promotion for loyal customers
Ready-made templates for Delivery
4 ready-to-use messages
Copy and paste into CRPRO — variables between {{}} are filled in automatically with the contact's data.
Order confirmation + estimate
Order confirmed, {{nome}}! 🎉 Items: {{lista}}. Total R$ {{valor}}. Payment method: {{pagamento}}. Estimated delivery: {{tempo}} min.
Order on the way
On its way, {{nome}}! Your order #{{numero}} is out for delivery. Driver: {{nome_entregador}}. Arriving within {{tempo}} min.
Reactivating a repeat customer
Hi {{nome}}! It has been {{dias}} days since your last order at {{delivery}}. We have missed you! Come back with {{desconto}}% off your next one? 🥲
Use cases
Delivery: what CRPRO solves
Order intake plus automatic confirmation
Real-time order status
Reactivating a repeat customer
Promotions segmented by ordering pattern
Delivery: recommended integrations
Frequently asked questions
Delivery: questions about WhatsApp CRM
Is it worth having your own delivery instead of only iFood?▾
iFood’s commission (18–30%) eats the profit. Your own order through WhatsApp pays 0% marketplace commission and you keep the customer’s contact. Recommended mix: iFood for acquisition, WhatsApp for repeat business.
How do I take delivery payments over WhatsApp?▾
Direct instant transfer or a payment link (Asaas, Mercado Pago). The customer pays before the driver leaves. No card machine, no change.
How do I organise the flow (kitchen plus delivery)?▾
Order confirmed → status changes in CRPRO → the kitchen gets a notification → the driver is notified when it is ready. It can integrate through automatic intake with a delivery app (Loggi and the like).
Promotions segmented by time or ordering pattern?▾
Yes. Customers who ordered on Saturdays in the last 60 days → a Saturday promotion. Customers who disappeared → reactivation. Tags make the segmentation easy.
Comparing WhatsApp CRMs?
See how CRPRO compares with the most searched options on the market.
WhatsApp CRM for other industries
CRPRO adapts to the routine of every kind of business. See other industries:
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Delivery: start using CRPRO today
Multi-agent inbox, AI, kanban, and the official Meta API. R$ 249,90/mo or R$ 499,90 with AI — try free for 7 days, no card required.
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