You asked for a screenshot of a conversation to understand why a client complained and found out three things at once: one salesperson gives a discount on the first message, another takes four hours to reply, and the third writes like they are talking to a friend. None of them is wrong on their own — each one learned alone, because there was never an agreed-upon way. And since the conversations sit on three different phones, you only find out what was said when someone complains.
The replies that work stay saved inside the tool, within everyone’s reach, right when the question comes in. That is the difference between a standards document sitting in a folder and text that shows up on screen while the salesperson is typing.
History belongs to the company. That changes two things: you can audit what was promised before the client complains, and when someone goes on vacation or leaves the company, the next person picks up the conversation where it left off, with context.
A new conversation lands by queue, by round-robin, or with whoever has the least on their plate, with a cap per agent. That removes both "I thought someone else would reply" and the salesperson who grabs everything and clogs up half of it.
You can see conversations assigned, closed and transferred per person. It is the measure of the team’s load and flow. It is not a measure of money: CRPRO calculates revenue and conversion at the organization level.
Start — $24.00/month
This pain point only exists with more than one person selling — and two people already fit Start, which has up to 2 users. Conversation distribution and the per-agent report come with it.
With more than 2 salespeople, the path is Growth, which brings unlimited users, a second WhatsApp number, Instagram, email, integrations and API. If you want sales AI qualifying before it reaches a human, that is Scale.
See the full plan gridIf any of the points below is a dealbreaker for you, better to know now than midway through the trial.
There is no average ticket or conversion rate per salesperson. The per-agent report counts conversations — assigned, closed, transferred. The amount sold per person appears in the monthly goal.
There is no commission. The monthly goal per salesperson exists, but what each person earns for hitting it stays in your spreadsheet.
There is no minute-based SLA with automatic escalation. There is a day-based deadline per pipeline stage, with an alert — a different unit, a different purpose.
There is no territory, region-based ownership or team quota. Distribution is by queue, round-robin or least busy, with a cap per agent.
It rarely comes alone. These tend to show up in the same pipeline:
Every new contact already enters as an opportunity, with open value and a per-stage deadline. You see what stalled before you lose it.
Try 7 days free7 days free trial on every plan. Minimum plan for this pain point: Start — $24.00/month.