Kommo alternative: how to compare CRM and WhatsApp support
By José Pedro · Co-founder of CRPRO
Compare CRPRO, Digisac, ChatGuru, Poli, and UnderChat by use case, contract model, and team operation.
To choose a Kommo alternative, start with what your team actually needs to do: track opportunities in a pipeline, handle support on WhatsApp, or coordinate several channels. These needs overlap, but they aren't the same. A sales CRM and a support hub can solve different parts of the operation.
This guide presents five options for evaluation — CRPRO, Digisac, ChatGuru, Poli, and UnderChat — and a script for comparing pricing, agents, and WhatsApp numbers. It's CRPRO content; the order isn't an independent ranking. Sources were checked on September 8, 2026.
What to check on Kommo before switching
Kommo offers pipelines, a unified inbox, and AI features depending on the plan. Its documentation states per-user billing and regional pricing for new customers starting September 2026. Terms for existing customers may differ. Check the billing country and plan on your own account, rather than converting a generic price found in an article. Source: Kommo plans.
The page for the Brazilian market states a minimum 6-month commitment and distinguishes installment billing from a monthly subscription. It also offers a trial with no card required. So it isn't accurate to treat every installment payment as a month-to-month cancelable contract. Source: official plan comparison.
If the process already works and the team makes good use of the automations, staying on Kommo can make sense. A migration should solve a verifiable need, like the cost for the team or a better fit for support, not just swap the interface.
Five options to evaluate
| Platform | What to evaluate in the demo | Vendor source |
|---|---|---|
| CRPRO | Support linked to the CRM, unlimited agents, and the number of numbers included in the plan | CRPRO plans |
| Digisac | Centralizing support across multiple channels | Digisac |
| ChatGuru | Automating support on WhatsApp | ChatGuru |
| Poli | Support and sales on WhatsApp | Poli |
| UnderChat | Queues, departments, multiple agents, and WhatsApp connections | UnderChat |
This list identifies products with overlapping use cases. It doesn't claim every platform includes the same features, integrations, or commercial terms. Ask for the quote that matches your scenario.
CRPRO and Kommo: compare the billing unit
On CRPRO, the Start, CRPRO, and CR Pro IA plans all include unlimited agents. The number of people is separate from the number of WhatsApp connections and AI agents. See the plans table to size these quotas.
On Kommo, the documentation defines per-user pricing and limits per plan. Compare the quote for the whole team, factoring in the contracted period. Source: plans and limits.
Build the comparison with the same line items on both providers: subscription, people, numbers, add-ons, message consumption, and rollout services, where applicable. Don't compare a per-user monthly fee to an organization's total as if they were equivalent.
Multiple users aren't multiple numbers
Multi-user means several people work in the system. Multiple numbers means the company connects more than one WhatsApp line. A whole team can handle support through a single number; an operation can also keep separate lines for sales and support.
Unlimited users as a benefit doesn't imply unlimited connections, messages, or AI agents. See how CRPRO separates these resources on the WhatsApp multi-agent support page.
A test script before deciding
- List the people, WhatsApp lines, and integrations you need.
- Simulate a conversation that turns into a sales opportunity.
- Transfer the conversation and check the context available to whoever receives it.
- Review permissions with an agent profile and a manager profile.
- Ask for the export and number migration terms. Separately confirm what happens to contacts, history, and message templates.
- Compare the total cost and the contracted period across the quotes.
Don't cancel the previous system before validating the data and support in the new operation. Whether history import is available, and the migration procedure, depends on the providers and the connection used.
Frequently Asked Questions
What's the best Kommo alternative?
It depends on the process. Compare sales CRM, support, channels, and pricing against a real case from your team. This guide's list is meant for selecting demos, not for crowning one universally superior tool.
Does CRPRO charge per agent?
The Start, CRPRO, and CR Pro IA plans all include unlimited agents. WhatsApp numbers, AI agents, and other features have their own terms, described in the plans.
Can I keep the number when switching CRM?
Confirm the procedure with the providers before contracting the migration. Don't assume that keeping the number also automatically transfers the entire history or every setting.
To evaluate CRPRO, check the plans and start the trial. Use the script above to compare the result with your current operation.